The accommodation was clean and everything was working, however the group that arrived early on Thursday bookings could not be found, although paid for and confirmed.
This was sorted out by the staff.
The large group that arrived Friday, obviously arrived after the admin office was closed and the security did not give the keys out to the correct people.
I eventually had to get security to obtain a key for Chalet 29 as I had people without accommodation, I also had to double up as we only received keys for 8 chalets and we had paid for 9.
Could you please investigate and issue us with a credit for the 1 cabin.
Kind Regards
Derick van der Merwe
Mr D van der Merwe (South African)